Financial ServicesAI Chatbots
Cutting support response times from hours to seconds
A regional fintech platform
68%
of queries resolved without a human agent
<10s
average first response time
35%
reduction in support headcount pressure
The Challenge
Support tickets were growing faster than the support team, and average response time had stretched past four hours during peak periods.
The Solution
We built a chatbot connected to the client's knowledge base and account system, able to answer policy questions, check balances, and escalate complex disputes to a human agent automatically.
Technologies Used
Custom LLM integrationKnowledge retrieval pipelineCRM integrationSecure account API access
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